Services and Support

GlowFrog Hosting Support is Second to None! When it comes to Support –
We are raising the bar.

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New to GlowFrog Hosting or web hosting in general? That’s alright, we get it.

Getting Started: New Customers Click Here!  Knowledge Base

 

WHAT CAN WE HELP WITH?

Most Common Support Related Topics:

Email, DNS, Domains, Website Support, WordPress, Server Side Errors, Changing PHP Versions, Updates, Redirects, Website Security, Website Performance and more.

 

Check out our Scope of Support for more information on what we can help with.

LIVE CHAT

Looking for live Support? Feel free to chat with us!

 

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REQUEST PHONE CALL

Would you rather speak to us on the phone? No problem!

 

Schedule Phone Call

CUSTOMER SERVICE & BILLING

Need help? Have questions about your bill, hosting services or domain(s)? Submit a ticket to our friendly billing team who are always happy to help. No, seriously, we’d love to talk with you 🙂

 

Submit Billing Ticket

SUPPORT

World class technical support for your website and hosting account awaits you.

 

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FAQS

Why GlowFrog Hosting?

You don’t have to take our Word for it: Read our Reviews Here

Full Product and Service Transparency, Never any Hidden Fee’s, Tons of Easy to Use Tools to Build your website like our Drag-and-Drop Site Builder, Over 100+ One Click App Installs, Free Backups, Website Firewall and Security, Unlimited Email for your Domain,Hands on Website Help from Certified Web Professionals, along with Expert WordPress Support for our WordPress users.

What is webhosting?

Webhosting is a virtual rentable space on the web which allows you to have an online presence or “website” available to the public. There are three essentials for a website to function which are: Domain Name, WebHosting, and your Website Files. GlowFrog Hosting operates the servers which are basically giant online computers that store your data and serve it to the public web in form of a web address.

What is "Shared" Web Hosting?

Shared webhosting is a term which means you have “rented” a portion of the server similiar to a physical storage facility where there are multiple storage units in the same area. In our example, the storage facility is the server and your specific storage unit is your Hosting Plan. You rent “your unit” alongside other renters but the inside of your storage unit is only accesible to you.

How do I choose the right plan?

We are glad you asked! This depends on your specific website/hosting Goals and Needs. As such, we have developed our Help Me Choose the Right Hosting Plan page to take most of the work out of choosing the right plan for you. Additionally, our Website and Hosting Goals experts are always standing by and happy to help should you prefer to speak with an actual human. Click Here to chat with them. We are friendly, knowledgable and always eager to help!

Can I transfer my Existing Website & Hosting to GlowFrog?

Absolutely! We offer Free Website Transfers for new members of our Hosting Family. We do all the work for you. Just fill out our Website Transfer Request form and we get started right away. Of course, you’ll need a Hosting Plan first. Hop on over to our Help Me Choose a Hosting Plan page for help choosing the right plan for you.